Video Learning
Illustrating human skills and behaviour. Learn more.
- Being a Better Listener
- Pippa's Call: First Impressions Matter
- Receiving Feedback
- Supporting a Bereaved Colleague
- Taking Accurate Telephone Messages
- What To Say When Someone Breaks a Commitment To You
- What To Say When Someone Criticises You
- What To Say When Someone Disagrees With You
- What To Say When Someone Is Being Difficult
- What To Say When Someone Is Late
- What To Say When Someone Is Wrong
- What To Say When Someone Wants To Chat
- What To Say When There's a New Team Member
- What To Say When You Are Asked To Host a Meeting
- What To Say When You Are Too Busy To Say Anything
- What To Say When You Want Someone To Do Something
- What To Say When a Customer Complains
Podcasts
Interesting, short conversations with expert guest speakers. Learn more.