What To Say When Someone Criticises You

1 minute video

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Turning negative feedback into open dialogue

Why it's important to keep instinctive emotional reactions in check, explore criticism calmly and listen carefully to the answers.

Summary of learning messages

  • Keep emotional reactions in check
    Don’t hit back defensively and provoke a confrontation

  • Defuse the situation
    Show that you are open to the criticism and are listening

  • Use it as a learning opportunity
    You don’t have to agree with the criticism but it’s worth exploring calmly

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