What To Say When Someone Is Being Difficult

4 minute video

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Difficult conversations about uncooperative and unhelpful behaviour

People can sometimes appear to be difficult or awkward at work - they just don't seem to pull their weight, engage or cooperate. This video shows how to use clear, non-judgemental feedback to explore underlying causes and address the problem of unhelpful behaviour.

Summary of learning messages

  • Define what you mean by the difficult behaviour
    Writing it down helps you clarify and verify the problem

  • Nobody is difficult without a reason
    Explore the cause of the behaviour by talking with the other person

  • Discuss the behaviour calmly and with an open mind
    The aim is to solve the problem, not win an argument

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