Listen Up! is a Podcast available on WATCH & GO® — Tell me more…
Tuning out distractions, focusing on the speakerListening is a skill we often take for granted. But a complex mix of barriers impedes our ability to listen well. In this 7-minute podcast, Andrea Moffat shares tips for being a good listener and describes three steps for overcoming the barriers to listening.
Summary of learning messages
‘Park’ your own priorities and distractions to focus on listening
Time, place, and state of mind are all factors in whether we’re able to listen properly
Paraphrase to check understanding
Verify what you have understood by reflecting back what you have heard, without judgement
Ask questions to get beneath the surface of what’s being said
Probe using a variety of question types to explore what the speaker really means.
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Discover other relevant resources related to these topic areas:
- Asking for feedback
- Communication skills
- Customer service
- Difficult conversations
- Emotional Intelligence
- Interpersonal skills
- Listening skills
- Meeting skills
- Need to be heard?
- Negotiation skills
- Personal effectiveness
- Persuasion skills
- Problem solving
- Questioning skills
- Want to get your ideas listened to?
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With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.