Listen Up!

7 minute podcast

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Tuning out distractions, focusing on the speaker

Listening is a skill we often take for granted. But a complex mix of barriers impedes our ability to listen well. In this 7-minute podcast, Andrea Moffat shares tips for being a good listener and describes three steps for overcoming the barriers to listening.

Summary of learning messages

  • ‘Park’ your own priorities and distractions to focus on listening
    Time, place, and state of mind are all factors in whether we’re able to listen properly

  • Paraphrase to check understanding
    Verify what you have understood by reflecting back what you have heard, without judgement

  • Ask questions to get beneath the surface of what’s being said
    Probe using a variety of question types to explore what the speaker really means.

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