Being a Better Listener

Listening skills are at the heart of good communication

Less you, more them. When someone else is speaking do you find yourself tuning into your own thoughts and feelings, instead of listening to what’s being said? This short video illustrates how to ‘turn down the head chatter’ and focus on the other person, their ideas and interests. Essential for good communication and interpersonal skills.

Summary of learning messages

• It's less about you and more about them
  Focus all your attention on the person who is speaking to you

• Keep a lid on your own thoughts
  Turn down your internal ‘head chatter’ and concentrate on what is being said

• Ask questions to explore the other person's ideas
  Expand on the speaker’s ideas and interests to stay focused on them.

Explore other resources about:

• Personal Effectiveness
• Communication & Teamwork

Discover other relevant resources related to these topic areas:

• Attention to detail
• Building rapport
• Communication skills
• Concentration skills
• Customer service
• Difficult conversations
• Disagreement with a colleague?
• Distractions and interruptions
• Emotional Intelligence
• Interpersonal skills
• Listening skills
• Managing people
• Meeting skills
• Need to be heard?
• Need to persuade a colleague?
• Negotiation skills
• Personal effectiveness
• Questioning skills
• Want to get your ideas listened to?

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With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.