Being a Better Listener is a Video available on WATCH & GO® — Tell me more…
Listening skills are at the heart of good communicationLess you, more them. When someone else is speaking do you find yourself tuning into your own thoughts and feelings, instead of listening to what’s being said? This short video illustrates how to ‘turn down the head chatter’ and focus on the other person, their ideas and interests. Essential for good communication and interpersonal skills.
Summary of learning messages
It's less about you and more about them
Focus all your attention on the person who is speaking to you
Keep a lid on your own thoughts
Turn down your internal ‘head chatter’ and concentrate on what is being said
Ask questions to explore the other person's ideas
Expand on the speaker’s ideas and interests to stay focused on them.
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Discover other relevant resources related to these topic areas:
- Attention to detail
- Building rapport
- Communication skills
- Concentration skills
- Customer service
- Difficult conversations
- Disagreement with a colleague?
- Distractions and interruptions
- Emotional Intelligence
- Interpersonal skills
- Listening skills
- Managing people
- Meeting skills
- Need to be heard?
- Need to persuade a colleague?
- Negotiation skills
- Personal effectiveness
- Questioning skills
- Want to get your ideas listened to?
Exclusive to WATCH & GO®
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WATCH & GO® resources are Scott Bradbury's digital learning support tools designed to improve your people's performance and wellbeing at work.
With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.