Inheriting a Poor Performer

Non-judgemental feedback on observed behaviour

This is a particularly tough challenge. It is difficult to confront someone who was appointed by a previous manager, especially if they've been told in the past that their performance was satisfactory. This video shows you how to handle this tricky situation.

Summary of learning messages

• Don't leave things as they are
  Gather information and take action

• Use actual examples
  Describe objectively what you have observed and why you have a concern

• Engage in dialogue
  Agree on a description of the performance issue and next steps to address it.

Explore other resources about:

• Communication & Teamwork
• Managing Performance & Productivity

Discover other relevant resources related to these topic areas:

• Communication skills
• Giving feedback
• Managing a poor performer?
• Managing people
• New manager
• Productivity and performance
• Reviewing performance

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With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.