Inheriting a Poor Performer is a Video available on WATCH & GO® — Tell me more…
Non-judgemental feedback on observed behaviourThis is a particularly tough challenge. It is difficult to confront someone who was appointed by a previous manager, especially if they've been told in the past that their performance was satisfactory. This video shows you how to handle this tricky situation.
Summary of learning messages
Don't leave things as they are
Gather information and take action
Use actual examples
Describe objectively what you have observed and why you have a concern
Engage in dialogue
Agree on a description of the performance issue and next steps to address it.
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Discover other relevant resources related to these topic areas:
- Communication skills
- Giving feedback
- Managing a poor performer?
- Managing people
- New manager
- Productivity and performance
- Reviewing performance
Exclusive to WATCH & GO®
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