Change: What Managers Must Do

4 minute video

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Communicating the need for change clearly and fairly

Managers determine how well change is delivered and even whether it's delivered at all. This short video explains the key role front-line managers play in making change happen.

Summary of learning messages

  • Ask yourself, 'What do my people need from me?'
    The success of change relies on the way you manage the people who implement it

  • Ensure you consider the six change factors
    To deliver change effectively there are six conditions that must be fulfilled

  • Sell the change
    Your people need to know why the change is a good idea and believe in the benefits.

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