Receiving Feedback is a Video available on WATCH & GO® — Tell me more…
Remaining calm and asking questionsHow do you respond when someone gives you feedback? It takes skill to deliver feedback effectively, and often it’s not given very well at all! This short video shows what to do to turn poorly delivered feedback into useful information to help you get better at your job.
Summary of learning messages
Feedback is useful to you, even if it’s delivered badly
Don’t instantly reject feedback because it’s poorly delivered, or you feel it’s inappropriate
Control your emotions
Don’t get wound up by the giver or what you think of them. Focus objectively on the feedback
Questions enable you to explore the feedback, turning it into helpful information for reflection.
Explore other resources about:
Discover other relevant resources related to these topic areas:
- Asking for feedback
- Being criticised?
- Communication skills
- Continuous improvement
- Developing yourself
- Difficult conversations
- Giving feedback
- Interpersonal skills
- Listening skills
- Personal effectiveness
- Questioning skills
Exclusive to WATCH & GO®
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WATCH & GO® resources are Scott Bradbury's digital learning support tools designed to improve your people's performance and wellbeing at work.
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