Receiving Feedback

4 minute video

Receiving Feedback is a Video available on WATCH & GO®Tell me more…

Remaining calm and asking questions

How do you respond when someone gives you feedback? It takes skill to deliver feedback effectively, and often it’s not given very well at all! This short video shows what to do to turn poorly delivered feedback into useful information to help you get better at your job.

Summary of learning messages

  • Feedback is useful to you, even if it’s delivered badly
    Don’t instantly reject feedback because it’s poorly delivered, or you feel it’s inappropriate

  • Control your emotions
    Don’t get wound up by the giver or what you think of them. Focus objectively on the feedback

  • Ask questions
    Questions enable you to explore the feedback, turning it into helpful information for reflection.

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