Improving Working Relationships

7 minute podcast

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Emotional Intelligence and Rapport Building

To get the best from our working relationships, we need to be self-aware and understand how our words, actions and feelings impact those around us. Listening skills and empathy play a vital role in understanding other people’s perspectives, which in turn provides the bedrock for successful networking and collaboration. In this 7-minute podcast, Sukh Pabial suggests questions to ask ourselves as well as practical approaches for developing stronger working relationships. Sukh Pabial is an occupational psychologist by training and a practitioner in positive psychology and emotional intelligence. He is Senior Learning Strategist at the consultancy Challenging Frontiers.

Summary of learning messages

  • Develop your self-awareness
    Observe signals that reveal the impact you are having on other people's feelings

  • Empathy improves working relationships
    Listening without judgement enables people to feel valued and included

  • Collaboration improves understanding and builds valuable relationships
    Learn about what other teams do, solve problems and look for opportunities together.

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