What To Say When a Customer Complains is a Video available on WATCH & GO® — Tell me more…
Customer service to the rescueSuccessful complaint handling turns a negative encounter into a more positive one.
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Discover other relevant resources related to these topic areas:
- Communication skills
- Conflict resolution
- Customer service
- Difficult conversations
- Handling a customer complaint?
- Interpersonal skills
- Listening skills
- Questioning skills
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