Taking Accurate Telephone Messages

Telephone skills and attention to detail

Answering a call with your mind elsewhere leads to mistakes. You can’t help or take an accurate telephone message if you don’t give the caller your undivided attention. Accurate and complete telephone messages convey professionalism and result in timely, positive outcomes.

Summary of learning messages

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Explore other resources about:

• Personal Effectiveness
• Communication & Teamwork
• Culture & Wellbeing

Discover other relevant resources related to these topic areas:

• Accuracy skills
• Attention to detail
• Communication skills
• Customer service
• Interpersonal skills
• Personal effectiveness
• Productivity and performance
• Questioning skills
• Telephone calls

Exclusive to the Performance hub

What do your people need help with? Maybe it's a 'tricky conversation' with a member of their team; perhaps they need to contribute more effectively to remote meetings; or maybe they're seeking support for their next performance review... whether they are a manager or not, and whatever work scenario they face, our resources enable them to do it better.

The Performance hub resources are designed to improve your people's performance and wellbeing at work. Find out more at the Staff Skills academy+ website.

With short videos, podcasts and interactive activities, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.