What To Say When Someone Annoys You

2 minute video

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Discussing the gap between expectations and actual performance

Feeling annoyed because someone isn't performing in the way you need? Good performance management means being clear about what you expect and specific about your concerns.

Summary of learning messages

  • Understand why you are annoyed
    Is there a genuine performance issue you need to address?

  • Define the specific performance gap
    State how what you’re observing is different from your expectations

  • Discuss the problem
    Seek solutions through dialogue

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