Feedback: Fixing Performance Problems is a Video available on WATCH & GO® — Tell me more…
Communication skills: having a tricky conversation about performance concernsThis video illustrates how to address performance issues before they become out-of-hand and shows how to give negative feedback to someone who is not performing to the required standard or to their full potential.
Summary of learning messages
The purpose of feedback is to improve performance
People can’t improve if they don’t know they aren’t doing what you need
To be effective, feedback needs to be objective, precise and clear
Avoid any personal criticism and focus on the facts
Use these five stages of giving effective negative feedback
Clarify, Explain, Discuss, Agree and Review.
Explore other resources about:
Discover other relevant resources related to these topic areas:
- Are you being clear?
- Communication skills
- Giving feedback
- Managing a poor performer?
- Managing people
- Other people's development
- Personal development reviews
- Problem solving
- Productivity and performance
- Reviewing performance
Exclusive to WATCH & GO®
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