Feedback: Fixing Performance Problems

Communication skills: having a tricky conversation about performance concerns

This video illustrates how to address performance issues before they become out-of-hand and shows how to give negative feedback to someone who is not performing to the required standard or to their full potential.

Summary of learning messages

• The purpose of feedback is to improve performance
  People can’t improve if they don’t know they aren’t doing what you need

• To be effective, feedback needs to be objective, precise and clear
  Avoid any personal criticism and focus on the facts

• Use these five stages of giving effective negative feedback
  Clarify, Explain, Discuss, Agree and Review.

Explore other resources about:

• Managing Performance & Productivity

Discover other relevant resources related to these topic areas:

• Are you being clear?
• Communication skills
• Giving feedback
• Managing a poor performer?
• Managing people
• Other people's development
• Personal development reviews
• Problem solving
• Productivity and performance
• Reviewing performance

Exclusive to the Performance hub

What do your people need help with? Maybe it's a 'tricky conversation' with a member of their team; perhaps they need to contribute more effectively to remote meetings; or maybe they're seeking support for their next performance review... whether they are a manager or not, and whatever work scenario they face, our resources enable them to do it better.

The Performance hub resources are designed to improve your people's performance and wellbeing at work. Find out more at the Staff Skills academy+ website.

With short videos, podcasts and interactive activities, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.