What To Say When You Want To Criticise is a Video available on WATCH & GO® — Tell me more…
Resolving performance concerns together
If you think there's a problem with someone's performance, you're right to address it. But be clear, specific and factual about your concerns - and be open to the other person's perspective, too. Work together to explore and resolve the issue.Summary of learning messages
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Avoid making it personal
You are trying to solve a problem, not cause conflict -
Stick to the facts
Describe the problem as it appears to you, using specific information -
Ask for the other person’s perspective
The situation may look completely different from the other person’s view
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Discover other relevant resources related to these topic areas:
- Are you being clear?
- Communication skills
- Giving feedback
- Managing a poor performer?
- Managing people
- Personal development reviews
- Problem solving
- Reviewing performance
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