What To Say When You Want To Criticise

3 minute video

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Resolving performance concerns together

If you think there's a problem with someone's performance, you're right to address it. But be clear, specific and factual about your concerns - and be open to the other person's perspective, too. Work together to explore and resolve the issue.

Summary of learning messages

  • Avoid making it personal
    You are trying to solve a problem, not cause conflict

  • Stick to the facts
    Describe the problem as it appears to you, using specific information

  • Ask for the other person’s perspective
    The situation may look completely different from the other person’s view

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