Taking Feedback Well is a Skills Challenge available on WATCH & GO® — Tell me more…
Test your feedback handling skills"You could have done better..." Receiving feedback which identifies an area where you have fallen short of expectations isn’t always easy to take. If you don’t agree with what’s being said, a common and instinctive reaction is to defend rather than to enquire. But enquiry is helpful – asking questions helps you fully understand the impact of your behaviour and actions. It’s also useful because if the feedback provider cannot answer your questions, it’s possible that their feedback isn’t as accurate or objective as it should be. Keeping calm and asking questions highlights opportunities for improvement in both yourself and potentially the feedback provider too.
Summary of learning messages
Even poorly delivered feedback can be good for you
You can learn, even when the feedback giver lacks skill
Why it's better to enquire rather than defend
Asking questions improves your understanding
Test your ability to react intelligently to undesired feedback
How well do you handle negative comments about your work?
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