Well Written

5 minute skills challenge

Well Written is a Skills Challenge available on WATCH & GO®Tell me more…

Communicating clearly

Written correspondence with customers says a lot about you and your organisation. Clear, unambiguous messages written in a friendly tone of voice present you as reliable, approach- able and knowledgeable. Flowery, lengthy sentences utilising long words can confuse, don’t communicate your message clearly, and appear unnecessarily verbose. Short words in clear sentences work well. (Compare those two last sentences, for example.) Always proofread your work and ask yourself if you can simplify your sentences to make them clearer.

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What do your people need help with? Maybe it's a 'tricky conversation' with a member of their team; perhaps they need to contribute more effectively to remote meetings; or maybe they're seeking support for their next performance review... whether they are a manager or not, and whatever work scenario they face, our resources enable them to do it better.

WATCH & GO® resources are Scott Bradbury's digital learning support tools designed to improve your people's performance and wellbeing at work.

With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.