Listen Up!

Tuning out distractions, focusing on the speaker

Listening is a skill we often take for granted. But a complex mix of barriers impedes our ability to listen well. In this 7-minute podcast, Andrea Moffat shares tips for being a good listener and describes three steps for overcoming the barriers to listening.

Summary of learning messages

• ‘Park’ your own priorities and distractions to focus on listening
  Time, place, and state of mind are all factors in whether we’re able to listen properly

• Paraphrase to check understanding
  Verify what you have understood by reflecting back what you have heard, without judgement

• Ask questions to get beneath the surface of what’s being said
  Probe using a variety of question types to explore what the speaker really means.

Explore other resources about:

• Personal Effectiveness
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Discover other relevant resources related to these topic areas:

• Asking for feedback
• Communication skills
• Customer service
• Difficult conversations
• Emotional Intelligence
• Interpersonal skills
• Listening skills
• Meeting skills
• Need to be heard?
• Negotiation skills
• Personal effectiveness
• Persuasion skills
• Problem solving
• Questioning skills
• Want to get your ideas listened to?

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With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.