New managers need to establish credibility with the people they manage. Without it, they lack the trust and respect they need to earn from their team. So, what key behaviours must managers exhibit to be accepted as the credible leader of their team? This video ‘Establishing Credibility’ sums it up in a nutshell (or 2 minutes, 20 seconds to be precise!)
Do people get your name wrong? Annoying, isn’t it? Whether you respond with weary resignation or outright rage, the reaction is never a positive one. It matters that people get our name correct. From name badges to email salutations, from parcel deliveries to customer information and personnel files, if your name is wrong, there are consequences! Not only is it discourteous and sloppy, it can be costly, too.
Like a lot of people, I’m guilty of asking for help sometimes when, if I really thought for a minute or two, I could work out the solution to my problem for myself. When and how we ask for help makes a difference to our working relationships and how much help we get. And that’s why the video ‘What To Say When You Need Someone To Help You’ is so valuable.
It’s that time of year again. Wimbledon is almost upon us. Precision and attention to detail means being ‘in’ or being ‘out’. Serving an ace puts the player in control of the game. As it is in tennis, so it is in the workplace. Accuracy matters. And accuracy, like your forehand swing, is a trainable skill. One that can be learned, practised and perfected. Mistakes at work, just like mistakes at Wimbledon, can cost a fortune! Read on for our ten quick 'Accuracy Ace' tips and our Wimbledon themed accuracy test.
Following the recent General Election and last year’s Brexit referendum, it’s not unusual to encounter people who disagree with us. How we deal with disagreement is important. And just as our politicians are being urged to consult more widely, we too need to think carefully about our own position and genuinely seek to understand the views of others, when faced with opposition. Our ‘One to Watch’ video for June illustrates how to use disagreement in the workplace as a force for good instead of the cause of division.
You are busy. Deadlines loom; emails lie unread; meetings fill your diary and your phone never stops ringing. So how is there time to learn? It’s easy to defer learning, so you never get around to it. But ‘not having time to learn’ is purely a problem of perception.
Even the best of colleagues can sometimes be annoying. And of course, sometimes it’s nothing to do with what they are doing or saying (or not doing or saying) but entirely to do with your own state of mind at the time. But not always. Sometimes you feel you have every right to be annoyed.
Our accuracy training takes us all over the world. Conscious of cultural diversity, we explore here how accuracy skills training is received by people around the globe.
The first few days in a new job are a golden opportunity. And the way you welcome a new team member has a massive impact on how the new starter feels.
‘Bungling’ PWC accountants at the Oscars hit the headlines for all the wrong reasons this week after making an ‘epic’ mistake, causing the Best Picture Oscar to be awarded to the wrong winner in front of a live TV audience of millions. If only they’d known about ‘Preventing Mistakes at Work’!