Improving Working Relationships

Emotional Intelligence and Rapport Building

To get the best from our working relationships, we need to be self-aware and understand how our words, actions and feelings impact those around us. Listening skills and empathy play a vital role in understanding other people’s perspectives, which in turn provides the bedrock for successful networking and collaboration. In this 7-minute podcast, Sukh Pabial suggests questions to ask ourselves as well as practical approaches for developing stronger working relationships. Sukh Pabial is an occupational psychologist by training and a practitioner in positive psychology and emotional intelligence. He is Senior Learning Strategist at the consultancy Challenging Frontiers.

Summary of learning messages

• Develop your self-awareness
  Observe signals that reveal the impact you are having on other people's feelings

• Empathy improves working relationships
  Listening without judgement enables people to feel valued and included

• Collaboration improves understanding and builds valuable relationships
  Learn about what other teams do, solve problems and look for opportunities together.

Explore other resources about:

• Personal Effectiveness
• Communication & Teamwork
• Managing Performance & Productivity
• Culture & Wellbeing

Discover other relevant resources related to these topic areas:

• Building rapport
• Collaborating with others
• Communication skills
• Conflict resolution
• Developing yourself
• Difficult conversations
• Emotional Intelligence
• Empathy
• Inclusion
• Interpersonal skills
• Listening skills
• Networking
• Personal effectiveness
• Problem solving
• Providing emotional support
• Silo breaking

Exclusive to WATCH & GO^®

What do your people need help with? Maybe it's a 'tricky conversation' with a member of their team; perhaps they need to contribute more effectively to remote meetings; or maybe they're seeking support for their next performance review... whether they are a manager or not, and whatever work scenario they face, our resources enable them to do it better.

WATCH & GO^® resources are Scott Bradbury's digital learning support tools designed to improve your people's performance and wellbeing at work.

With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.