Receiving Feedback

Remaining calm and asking questions

How do you respond when someone gives you feedback? It takes skill to deliver feedback effectively, and often it’s not given very well at all! This short video shows what to do to turn poorly delivered feedback into useful information to help you get better at your job.

Summary of learning messages

• Feedback is useful to you, even if it’s delivered badly
  Don’t instantly reject feedback because it’s poorly delivered, or you feel it’s inappropriate

• Control your emotions
  Don’t get wound up by the giver or what you think of them. Focus objectively on the feedback

• Ask questions
  Questions enable you to explore the feedback, turning it into helpful information for reflection.

Explore other resources about:

• Personal Effectiveness
• Communication & Teamwork

Discover other relevant resources related to these topic areas:

• Asking for feedback
• Being criticised?
• Communication skills
• Continuous improvement
• Developing yourself
• Difficult conversations
• Giving feedback
• Interpersonal skills
• Listening skills
• Personal effectiveness
• Questioning skills

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WATCH & GO^® resources are Scott Bradbury's digital learning support tools designed to improve your people's performance and wellbeing at work.

With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.