Establishing Credibility

Building rapport and leading by example

To establish credibility with your team you will need Empathy, Reliability, Integrity and Clarity. This video explains these concepts and shows how to employ them in everyday situations to build rapport with your people.

Summary of learning messages

• Know your people
  Ask yourself how members of your team are likely to be feeling and thinking

• Develop trust
  Demonstrate that you are dependable and deliver on your commitments

• Lead by example
  Show that you are open and honest in everything you do and say.

Explore other resources about:

• Communication & Teamwork
• Managing Performance & Productivity
• Culture & Wellbeing

Discover other relevant resources related to these topic areas:

• Building rapport
• Building team performance?
• Empathy
• Ethical Culture
• Integrity
• Making a good impression
• Making an impact
• Management challenges
• Managing people
• New manager
• Personal effectiveness
• Transitioning to management

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With dozens of short videos, podcasts and interactive activities, and bespoke curated Learning Pathways for you to use as you wish, this is a treasure trove of valuable tips, phrases, techniques and models your organisation can make available immediately, to everyone, for a simple corporate-wide subscription. Topics covered include management and leadership, communication and teamwork, culture and wellbeing, and personal effectiveness.