Feedback: Fixing Performance Problems

Communication skills: having a tricky conversation about performance concerns

This video illustrates how to address performance issues before they become out-of-hand and shows how to give negative feedback to someone who is not performing to the required standard or to their full potential.

Summary of learning messages

• The purpose of feedback is to improve performance
  People can’t improve if they don’t know they aren’t doing what you need

• To be effective, feedback needs to be objective, precise and clear
  Avoid any personal criticism and focus on the facts

• Use these five stages of giving effective negative feedback
  Clarify, Explain, Discuss, Agree and Review.

Explore other resources about:

• Managing Performance & Productivity

Discover other relevant resources related to these topic areas:

• Are you being clear?
• Communication skills
• Giving feedback
• Managing a poor performer?
• Managing people
• Other people's development
• Personal development reviews
• Problem solving
• Productivity and performance
• Reviewing performance

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