What To Say When You Want To Criticise

Resolving performance concerns together

If you think there's a problem with someone's performance, you're right to address it. But be clear, specific and factual about your concerns - and be open to the other person's perspective, too. Work together to explore and resolve the issue.

Summary of learning messages

• Avoid making it personal
  You are trying to solve a problem, not cause conflict

• Stick to the facts
  Describe the problem as it appears to you, using specific information

• Ask for the other person’s perspective
  The situation may look completely different from the other person’s view

Explore other resources about:

• Communication & Teamwork
• Managing Performance & Productivity

Discover other relevant resources related to these topic areas:

• Are you being clear?
• Communication skills
• Giving feedback
• Managing a poor performer?
• Managing people
• Personal development reviews
• Problem solving
• Reviewing performance

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