What To Say When Someone Is Late

Poor time keeping is inefficient and disrespectful

Don't allow lack of punctuality to go unremarked. This video illustrates how to comment on poor time keeping - and why you absolutely must!

Summary of learning messages

• Don’t ignore poor punctuality
  Say something the very first time someone is late

• Be friendly and non-threatening
  Say something like, ‘It’s not like you to be late, is everything OK?’

• Saying something now avoids problems later on
  Poor timekeeping becomes part of the culture if tardiness is left unchecked

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• Communication & Teamwork
• Managing Performance & Productivity

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• Absent staff?
• Concentration skills
• Interpersonal skills
• Managing people
• People turning up late?
• Punctuality

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