What To Say When Someone Is Being Difficult

Difficult conversations about uncooperative and unhelpful behaviour

People can sometimes appear to be difficult or awkward at work - they just don't seem to pull their weight, engage or cooperate. This video shows how to use clear, non-judgemental feedback to explore underlying causes and address the problem of unhelpful behaviour.

Summary of learning messages

• Define what you mean by the difficult behaviour
  Writing it down helps you clarify and verify the problem

• Nobody is difficult without a reason
  Explore the cause of the behaviour by talking with the other person

• Discuss the behaviour calmly and with an open mind
  The aim is to solve the problem, not win an argument

Explore other resources about:

• Communication & Teamwork
• Managing Performance & Productivity

Discover other relevant resources related to these topic areas:

• Are you being clear?
• Being criticised?
• Communication skills
• Conflict resolution
• Difficult conversations
• Disagreement with a colleague?
• Interpersonal skills
• Listening skills
• Personality clash?
• Team member being difficult?
• Team working

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