How we work with Starr Companies
Services provided: Developing an Eye for Accuracy Sector: Insurance and Underwriting
Global insurance and investments organisation Starr Companies was already using Scott Bradbury’s management development video learning resources. However, the implementation of a new underwriting database with new processing procedures meant an even greater focus on accuracy for employees at Starr Companies and instilling a culture of “getting it right first time”.
What we did
A group of approximately 39 employees completed Scott Bradbury’s Developing an Eye for Accuracy programme to pilot the training. Starr Companies was so impressed by the results that the Learning & Development (L&D) team put together a proposal to roll out the programme across the entire organisation. Furthermore, the L&D team undertook Scott Bradbury’s Train-the-Trainer programme so that they could deliver the programme themselves internally.
Developing an Eye for Accuracy is now part of Starr Companies’ induction programme for new employees and a culture for “getting it right first time” has been embedded. The company also maintains the focus on accuracy by issuing Scott Bradbury’s complimentary seasonal exercises to employees throughout the year. A “SuperConcentrate” ruler was produced and given to employees attending the training to reinforce the message. The pilot group of 39 participants achieved a reduction in errors of 71%, reducing the error rate to under 1%. To date 135 employees have participated in the training.