How we work with JT

“The team at Scott Bradbury are just lovely. I would have no hesitation in recommending them to others”

Alison Coles, People Development Advisor, JT

 

Services provided: Developing an Eye for Accuracy  Sector: Telecoms

The challenge

Jersey-based JT have more than 120 years' experience in telecommunications and are dedicated to delivering world-class services. “Accuracy first time” is the goal for employees who work in JT’s call centre and retail outlets in Jersey and Guernsey. Scott Bradbury’s Developing an Eye for Accuracy programme promised to deliver the methodology required to train employees’ eyes to scan large amounts of numerical data.

What we did

Thirteen members of staff participated in Developing an Eye for Accuracy, including JT's own trainers who went on to be accredited by Scott Bradbury trainer Hugh Murray to deliver the programme in-house.

The outcome

Around 75 JT employees have completed Developing an Eye for Accuracy and the results speak for themselves: pre-course error rate was 4.06% and post-course saw an impressive reduction to 1.28% with an 11% increase in speed. JT’s HR division also keep the accuracy initiative alive by using seasonal tests that Scott Bradbury provides free of charge to clients.

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Achieved 68% improvement in accuracy

Definitely helped me

An excellent course

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