How we work with Business Stream
Services provided: Developing an Eye for Accuracy Sector: Utilities
Business Stream is Scotland’s leading business water supplier, employing almost 300 people in roles such as field-based staff, frontline contact centre teams, back office support, finance, IT and HR. The organisation had been looking for the most effective way to invest in all of its employees and Scott Bradbury’s Developing an Eye for Accuracy programme fitted the bill.
What we did
Scott Bradbury delivered a pilot course to 15 employees from every function of Business Stream’s organisation in 2013. The feedback and results from this were so positive that Business Stream subsequently completed Scott Bradbury’s Train-the-Trainer programme so that designated staff members could roll out the accuracy programme across the company.
Business Stream has seen a 54% reduction in errors and a 4% increase in speed out of 281 employees who have completed the accuracy programme. Pre-programme error rate was an already impressive 2.74%. However, post-programme error rate has reduced further to 1.25%.