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“Nothing is ever too much trouble for the team at Scott Bradbury. They always go the extra mile”

Martin Poole, Learning and Development Manager, Business Stream

Services provided:

Developing an Eye for Accuracy

Sector:

Utilities

The challenge

 

Business Stream is Scotland’s leading business water supplier, employing almost 300 people in roles such as field-based staff, frontline contact centre teams, back office support, finance, IT and HR. The organisation had been looking for the most effective way to invest in all of its employees and Scott Bradbury’s Developing an Eye for Accuracy programme fitted the bill.

Achieved 54% improvement in accuracy

What we did

Scott Bradbury delivered a pilot course to 15 employees from every function of Business Stream’s organisation in 2013. The feedback and results from this were so positive that Business Stream subsequently completed Scott Bradbury’s Train-the-Trainer programme so that designated staff members could roll out the accuracy programme across the company.

Really refreshing course - loved the interactive tasks

The course flew by, probably because it was so much fun

The outcome

Business Stream has seen a 54% reduction in errors and a 4% increase in speed out of 281 employees who have completed the accuracy programme. Pre-programme error rate was an already impressive 2.74%. However, post-programme error rate has reduced further to 1.25%.

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Contact Us

+44 (0)1638 723590

mail@scottbradbury.co.uk

Find Us

Scott Bradbury Ltd.
3 Fordham House Court

Newmarket Road

Fordham, Ely

Cambridgeshire

CB7 5LL

© Scott Bradbury Ltd.

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