WHAM: Getting The Best From Your Team
WHAM: Getting The Best From Your Team
This workshop gives managers practice in the four key elements of successful team management: agreeing clear priorities, giving effective feedback, developing people's abilities and winning commitment.
What? - do they know what needs doing? What are the priorities? Are performance standards clear?
How? - do they know how they are doing? Are they getting regular and timely feedback on performance?
Able? - are they able to do what's required? Do they have the necessary skills, knowledge and resources?
Motivated? - are they motivated to do what's required? Are they engaged and committed?
Workshop structure:
WHAT
• Setting clear objectives and standards
• Writing a performance statement
• How to approach a discussion of standards and objectives
• The use of questions – comparing and contrasting different approaches
HOW
• How to give feedback truthfully, constructively and effectively
• Giving praise and giving criticism
• Avoiding conflict
• Letting people know how they are doing
ABLE
• Why people don’t perform as you expect
• Clearly identifying the performance shortfall
• Techniques to explore the problem
• Practical barriers and learning needs
MOTIVATED
• Causes of demotivation
• Why it’s the last thing to tackle
• Avoiding the traps
• Getting agreement