Feedback: Fixing Performance Problems
Feedback: Fixing Performance Problems is a DVD-based training film resource which illustrates how to address performance issues before they become out-of-hand.
View the trailer below to assess the content of the programme.
Giving feedback is one of the most effective ways of fixing performance problems - not least because unless you let people know that they're not doing what you want, they aren't going to change!
Long before you get to any disciplinary situations, informal, timely and effective feedback nips problems in the bud. But do your managers know what to say, and how to say it?
Feedback: Fixing Performance Problems shows your managers how to begin what is often a difficult conversation. It illustrates how to explain the problem from the manager's perspective and how to ensure that a fair and open dialogue ensues.
The whole point of feedback in this context is to improve performance. The programme shows your managers why it's crucial to be absolutely clear about the purpose of their comments and how to prepare for a discussion.
Effective communication is vital, yet most managers find it difficult to start a conversation about poor performance. The film illustrates credible scenarios and provides actual examples of what to say.
Your managers learn how to:
- Be specific about performance shortfalls
- Discuss the problem fairly and openly
- Agree corrective action
- Review the results of the feedback.
