Values and Beliefs
We believe in honest and fair methods of doing business. We believe in the importance of trust, respect and integrity. We believe in absolute reliability once we have made a commitment.We believe in the value of reputation. We believe in admitting and rectifying mistakes quickly.
About our products
We believe in product excellence.We believe in producing resources that are of high quality, are reliable and are effective. We believe in quality of content and quality of production. We believe in investing time and money in developing our products so that the customer receives well-researched, practical and highly valued resources.
About our customers
We believe our customers are our top priority - without customers we don't have a business. We believe in listening to our customers and responding to what they tell us.We believe in developing a long-term relationship with our customers. We believe in trusting our customers.
About our colleagues
We believe that people want to give of their best and are inherently honest and trustworthy. We believe in equal opportunities for all and we believe in enabling people to develop through training and coaching and by providing a supportive learning environment. We believe in empowering people to tackle issues on their own initiative, without recourse to a more senior person and we are prepared to take the risks that this entails. We believe that people don't make mistakes deliberately and that people learn by their mistakes. And that it's best to admit mistakes and share problems. We believe in flexible working practices whereby people are valued for their contribution as a whole rather than for their adherence to job descriptions or for the hours worked.